HBFITES delivers NICE full range of training programmes that enable organisations to gain maximum return on investment from deployments of multimedia interaction recording, quality management, interaction analytics and workforce management solutions.
Our certified trainers have a wealth of knowledge gained from working with customers in diverse market sectors and they take the time to gain a detailed understanding of your needs and objectives. This enables the delivery of personalised training tailored to your specific requirements at a pace suitable to every participant.
Our training services are available upon completion of installations, following system upgrades, to cover during holidays periods or times of sickness as well as refreshers on a regular basis.
Training programmes vary in length from half day sessions to 5 day courses or longer. They can be delivered as web-based sessions, at your offices or hosted at HBFITES premises.
NICE Education Services Portfolio
Whether you are implementing or upgrading to new NICE technology or simply refreshing your staff’s skills using an existing system, NICE has the right solution to meet your educational needs. NICE’s Education Services portfolio supports NICE Enterprise and Security solutions and includes:
- Key-user application courses: Hands-on training covering the full functionality and capability of NICE applications for administrators, quality management staff, compliance and risk officers, business analysts and managers
- End-user training: Instructor-led, web-based or blended training covering the processes and functionality of NICE applications for supervisors, team leaders and other end-users
- Technical courses: On-site or campus-based, hands-on training for IT personnel covering the technical aspects of NICE technologies focused on system monitoring, maintenance and troubleshooting
- Online learning: An education portal offering a wide selection of eLearning solutions for all user types, both self-paced and live
- Customized training: Instructor-led, web-based tailored-made training for any type of educational need