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Enterprise Voice and Online Services with Microsoft Lync Server 2013

Course Details

In this course, you will learn how to design and configure Enterprise Voice and Online Services in Microsoft Lync Server 2013. You will learn to configure and manage Lync Server 2013 on premises, Lync Online in the cloud, or a mixed deployment. In addition, you will gain the skills needed to deliver a Lync-based enterprise voice solution.

This course incorporates materials from the Official Microsoft Learning Product 20037 and will help to prepare you for Exam 70-337: Enterprise Voice and Online Services with Microsoft Lync Server 2013.

Course Prerequisites

  • Ability to translate business requirements into technical architecture and design for a UC solution
  • Minimum of two years of experience with Windows Server, Microsoft Lync technologies, or similar telephony systems
  • Familiarity with supported migration scenarios
  • Experience deploying Lync Server solutions for the following scenarios:
    • End users
    • Endpoint devices
    • Audio/video and Web conferences
  • Familiarity with security and high availability concepts
  • Experience with monitoring and troubleshooting Lync Server
  • Understanding of Active Directory Domain Services (AD DS)
  • Networking experience
  • Knowledge of PowerShell

Course Agenda

1. Voice Architecture

  • Voice Features of Lync Server 2013
  • Architecture and Server Roles
  • Site Topologies

2. Configuring Basic Enterprise Voice Functionality

  • Lync Voice Routing
  • Configuring Enterprise Voice
  • Defining Voice Policies
  • Assigning DID Numbers
  • Designing a Dial Plan

3. Designing Exchange Server 2013 Unified Messaging with Lync Server 2013

  • Exchange 2013 Unified Messaging
  • Integrating Unified Messaging with Lync Server 2013

4. Voice Applications

  • Call Park Service
  • Managing Calls to Unassigned Numbers
  • Public Switched Telephone Network (PSTN) Conferencing
  • Response Group Services
  • Implementing Response Group Services

5. Configuring and Deploying Emergency Calling

  • Location Information Server (LIS)
  • Setup and Call Flow
  • Designing Location Policies
  • Implementing LIS
  • Address Discovery

6. PSTN Integration

  • Connecting to the PSTN
  • Connecting to the Existing PBX
  • M:N Interworking Routing
  • Call Routing Reliability

7. Lync Server 2013 and Networking

  • Planning for Media Requirements
  • Call Admission Control
  • Planning for Call Admission Control
  • Media Bypass

8. Phones and Devices

  • Phones and Devices
  • Device Deployment
  • Lync Server 2013 Phone Management
  • Analog Device Support

9. Lync Online Configuration and Migration

  • Office 365 Architecture
  • Deploying Lync Online
  • Lync Hybrid Scenarios

10. Quality of Experience

  • Voice Quality Concepts
  • Exploring Lync Monitoring Server Components
  • Exploring Lync Monitoring Server Reports
  • Real-Time Transport Protocol (RTP) and Real-Time Control Protocol (RTCP) Collected Information

11. Voice Resiliency

  • Voice Resiliency in Lync Server 2013
  • Lync Pool Resilience
  • Branch Office Reslience