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Customer Interaction Management Platform/Framework

Customer Interaction Management Platform 8.1 Business Overview provides the common set of knowledge andskills required for those going on to the Genesys 8.1 Business Overview series.

This course includes the following topics:
  • Introduction to the Customer Interaction Management (CIM) Platform
  • Genesys routing
  • Genesys real-time
  • historical reporting using CCPulse+ and CCAnalyzer.

This course is the starting point for the rest of the courses in the Genesys Platform 8.1 Business Overview series.


Working knowledge of a Microsoft Windows Platform


Instructor Led, 1 day