Customer Interaction Management Platform 8.1 Business Overview provides the common set of knowledge andskills required for those going on to the Genesys 8.1 Business Overview series.
- Introduction to the Customer Interaction Management (CIM) Platform
- Genesys routing
- Genesys real-time
- historical reporting using CCPulse+ and CCAnalyzer.
This course is the starting point for the rest of the courses in the Genesys Platform 8.1 Business Overview series.
Working knowledge of a Microsoft Windows Platform
Instructor Led, 1 day