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Genesys SDKs 8.5 Workshop for Developers Experts in CISCO ACI,CICSO HYPERFLEX, GENESYS TRAINING

Genesys SDKs 8.5 Workshop for Developers

Genesys SDKs 8.5 Workshop for Developers is an introduction to the main capabilities of the Platform, Workspace and Genesys Web Services/Application SDK suites. The workshop will be presented through lecture and hands-on activities using real-life examples to learn best practices for using the Genesys SDKs. Students will learn various programming approaches for integrations and application development.

Course Objectives:

After completing this course, a student will be able to:

  • Specify which Genesys SDKs are available and where they can be used
  • Develop using
    • Platform SDK for Java and .NET
    • Genesys Development Tools
    • Web application on top of the GWS/GMS/APIs
  • Demonstrate how to customise and add extensions to Workspace
    • Features
    • Configuration
    • Basic Customization
    • Advanced Customizations

    Skills Required:

      • Java or .NET development skill is recommended
      • Basic Genesys Routing and Genesys eServices knowledge is recommended
      • Familiarity with JavaScript/Web programming and RESTful web services.

Target Audience:

Genesys SDKs 8.5 Workshop is intended for experienced application developers involved in developing and/or maintaining applications for the Genesys platform.

Software Version:

This course uses Genesys version 8.5 for the majority of the components.

Course Prerequisites:

Courses Required

  • Framework 8.x Foundations (FWK-FND) and Framework 8.x Deployment (FWK-DPL) or
  • Genesys Framework, Routing and Reporting Foundation 8.5 (FRR85-FND), Genesys Framework, Routing and Reporting Operations 8.5 (FRR85-OPT) and Genesys Framework, Routing and Reporting Administration 8.5 (FRR85-ADM)
 

Genesys SDKs 8.5 Workshop for Developers is an introduction to the main capabilities of the Platform, Workspace and Genesys Web Services/Application SDK suites. The workshop will be presented through lecture and hands-on activities using real-life examples to learn best practices for using the Genesys SDKs. Students will learn various programming approaches for integrations and application development.

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