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eServices 8.5 Administration

eServices 8.5 Administration

eServices 8.5 Administration engages students in hands-on activities during which they configure, install, and test eServices applications. Work includes the core eServices applications as well as channel-specific components such as those for: e-mail, chat, social media, sms.

Course Objectives:

After completing this course, a student will be able to:

  • Plan a basic eServices solution deployment
  • Understand and configure application connections
  • Understand and configure key options for eServices applications
  • Install eServices components
  • View logs to confirm key log messages are present
  • Test
  • Apply troubleshooting and log analysis skills to solve any issues

Target Audience:

eServices 8.5 Administration is intended for anyone with a technical role encompassing job functions involving eServices system applications, configuration, maintenance, operation, and/or deployment.

Software Version:

This course uses Genesys eServices version 8.5.

Course Prerequisites:

Completion of the following:

  • eServices 8.5 Foundation (ESV85-FND)
  • Genesys Framework, Routing, and Reporting Administration 8.5 (FRR85-ADM)

Skills Required:
    • Understanding and experience deploying Genesys Framework
    • Understanding and experience deploying Orchestration Platform
    • Understanding of the eServices Solution and its architecture
    • Ability to describe and use Genesys Resource Capacity Planning
    • Ability to explain eServices interaction flow models

eServices 8.5 Administration engages students in hands-on activities during which they configure, install, and test eServices applications. Work includes the core eServices applications as well as channel-specific components such as those for: e-mail, chat, social media, sms.

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