Create, test, and troubleshoot basic routing applications for handling non-voice interactions.
- Use eServices Manager to build a standard response library and define screening rules.
- Use Content Analyzer to create a model for classification.
- Create, test, and troubleshoot routing applications that make use of Knowledge Management.
This course uses Genesys Composer version 9.0 and Genesys eServices 8.5.
Composer 9.0 Routing Applications for Multimedia is intended for anyone with a technical role encompassing job functions involving creating and/or maintaining non-voice interaction process diagrams and workflows in Composer.
Composer 8.1 Routing Applications (COMR81-DEV)
- eServices 8.5 Foundation (ESV85-FND)