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Composer 9.0 Routing Applications for Multimedia Experts in CISCO ACI,CICSO HYPERFLEX, GENESYS TRAINING

Composer 9.0 Routing Applications for Multimedia

Composer 9.0 Routing Applications for Multimedia provides the knowledge and skills required for using Composer to design, create, and test interaction processes and workflows to handle interactions of various non-voice media types such as email and chat.

Course Objectives:


Create, test, and troubleshoot basic routing applications for handling non-voice interactions.

  • Use eServices Manager to build a standard response library and define screening rules.
  • Use Content Analyzer to create a model for classification.
  • Create, test, and troubleshoot routing applications that make use of Knowledge Management.

Software Version:

This course uses Genesys Composer version 9.0 and Genesys eServices 8.5.

Target Audience:

Composer 9.0 Routing Applications for Multimedia is intended for anyone with a technical role encompassing job functions involving creating and/or maintaining non-voice interaction process diagrams and workflows in Composer.

Course Prerequisites:


Composer 8.1 Routing Applications (COMR81-DEV)

  • eServices 8.5 Foundation (ESV85-FND)

Composer 9.0 Routing Applications for Multimedia provides the knowledge and skills required for using Composer to design, create, and test interaction processes and workflows to handle interactions of various non-voice media types such as email and chat.

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