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Genesys

Genesys Call Centre Training Courses- Bangalore-India, Dubai-UAE

Please note that we are not affiliated with Genesys (www.genesys.com) or Genesys University in any way implied or otherwise. Also, there is no confusion who owns the trademark Genesys in reference to telecommunications, Genesys is a trademark owned by Genesys Telecommunications (www.genesys.com). 

                                                                                                              
  Framework Routing & Reporting 8.5 Administration       
  Framework Routing & Reporting 8.5 Operation  
  Framework Routing & Reporting 8.5 Technical Operations    
       
      Genesys SIP Server 8.1 Basics    
  Genesys SIP Server 8.1 Core
   
       
  Genesys Voice Platform 8.5 Foundation    
  Genesys Voice Platform 8.5 Deployment    
       
  eServices 8.5 Foundation    
  eServices 8.5 Administration    
       
  Composer 9.0 Routing Applications for Multimedia    
  Composer 8.1 Routing Application Development    
  Composer 8 for Voice Applications    
       
  Outbound Contact 8.1 Foundation    
  Outbound Contact 8.1 Deployment    
 

Operating Outbound Contact 8.1

   
       
  Genesys Callback Foundation 8.5    
  Genesys Callback Administration 8.5    
       
  Genesys Interaction Recording 8.5 Foundation    
  Genesys Interaction Recording 8.5 Deployment    
       
  Genesys Interaction Analytics 8.5 Operations    
  Genesys Interaction Analytics 8.5 Administration    
       
  Info Mart 8.5 Administration    
       
  Intelligent Automation Administration    
  Intelligent Automation Application Development (GAAP)    
       
 

Workforce Management 8.5 Operation

   
  Intelligent Workload Distribution 8.5 Deployment    
  Genesys SDKs 8.5 Workshop for Developers    
              

Get Customised Training.

HBF listens, gives you options and guidance, and develops a flexible training plan that addresses your specific training needs.

we specialize in tailoring courses and curricula to suit your company's circumstances, goals, and requirements as well as participants' prior knowledge and skills.

Classes can focus on special subjects that are critical to your company or incorporate examples that are specifically related to your industry.

Be it a standard course, specialized technical training, or a workshop designed for your company, our experts can conduct every type of training session on-site at your company's premise.

HBF also provides materials and training scenarios to fit the needs of all call agents, managers, and IT professionals who will be working with your Genesys environment.

Additionally, our post-training support will ensure that your training level is rock solid and your internal training capabilities are self-sufficient.           

        
       
       

 

 

 

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