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Citrix XenDesktop 7 Helpdesk

Course Details

In this course, you will learn how to troubleshoot and resolve user issues faster, prevent issues from reoccurring, and use the proper consoles during troubleshooting to quickly determine the root cause of user issues. You will also learn to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.

Course Prerequisites

  • An understanding of server, desktop and application virtualization concepts
  • Take the free CXD-102 Introduction to Citrix XenDesktop 7 online course

Course Agenda

1. The Helpdesk and Citrix Solutions

  • Understanding Citrix Solutions
  • Overview of the Helpdesk
  • XenDesktop 7 Architecture
  • Reinforcement Exercise

2. Citrix Receiver and the End-User Experience

  • StoreFront
  • Installing and configuring Receiver
  • Navigating Receiver
  • Troubleshooting Tools
  • Reinforcement Exercise

3. Citrix Studio

  • Signing into Studio
  • XenDesktop Concepts
  • Reinforcement Exercise

4. Printing with XenDesktop 7

  • Printing Concepts
  • Printer Types
  • Default Printing Behavior
  • Printing Policies
  • Provisioning Printers
  • End User Self-Provisioning
  • Printer Drivers
  • Citrix Print Detective Tool
  • Troubleshooting Printing Issues
  • Reinforcement Exercise

5. Resolving Issues with Citrix Director

  • Citrix Director
  • Accessing Director
  • Viewing User Details
  • Interacting with the End User
  • Resolving End-User Issues
  • Administrator Features of Director
  • Reinforcement Exercise