HBFITES Data Center, Collaboration, Security, Storage, Wireless, Telepresence Training +91-9886770046 info@hbfites.com

Help Desk Support for Citrix XenDesktop 5.6 and XenApp 6.5

Course Details

In this course, you will be introduced to concepts and troubleshooting strategies for XenApp and XenDesktop environments. You will learn the fundamental concepts behind the types of resources available from a XenApp or XenDesktop deployment, the communication requirements for each environment, and the process involved with accessing a resource from either environment.

You will be able to identify if an issue affects a general problem area and then break down the issue into a more specific cause. Some issues will be appropriate for the help desk to take action directly to solve. For other issues, the help desk may be required to identify and direct the issue to the appropriate team, such as XenApp or XenDesktop administrators, network administrators, application teams, or other. Hands-on lab exercises guide you through help desk tasks and prepare you to troubleshoot common issues encountered in XenApp and XenDesktop environments.

Course Prerequisites

  • Basic knowledge of Microsoft Windows Server 2008 R2 environments, Active Directory, and group membership within Active Directory
  • Experience with basic client network connectivity

Course Agenda

1. Architecture Overview

  • XenApp Architecture
  • XenApp Communication and Launch Process
  • XenApp Management Consoles and Diagnostic Tools
  • XenDesktop Architecture
  • XenDesktop Communication and Launch Process
  • XenDesktop Management Consoles and Diagnostic Tools

2. User Experience

  • XenApp Published Applications and Desktops
  • XenDesktop Virtual Desktops and VM Hosted Apps
  • Combining XenApp and XenDesktop

3. Troubleshooting XenApp/XenDesktop

  • XenApp Session Startup Phases
  • XenDesktop Session Startup Phases

4. Troubleshooting Client Connectivity

  • Citrix Receiver
  • Web Interface
  • Access Gateway
  • Troubleshooting Client Connectivity Issues

5. Troubleshooting XenApp Sessions, Applications and Policies

  • Session Management
  • Troubleshooting Server Selection
  • Troubleshooting Session Issues
  • Troubleshooting Application Issues
  • HDX Policy and Policy Issues

6. Troubleshooting XenDesktop

  • Client Connectivity
  • Virtual Desktop Agent and Session Management
  • Troubleshooting XenDesktop and VDA Registrations

7. Troubleshooting Printing

  • Printer Types
  • Printer Provisioning
  • Printing Pathways
  • Printer Policies
  • Troubleshooting Printing