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F5 BIG-IP LPM TSHOOT v11.x - Troubleshooting BIG-IP LTM v11 Local Traffic Manager

Description

This two-day course gives networking professionals hands-on knowledge of how to troubleshoot a BIG-IP LTM system using a number of troubleshooting techniques as well as troubleshooting and system tools. This course includes lectures, labs, and discussions.

Topics covered in this course include:

  • Configuration Project
  • Problem Determination Process
  • F5 Support
  • BIG-IP Product Architecture
  • Troubleshooting - Bottom to Top
  • Troubleshooting Tools, including
    • tcpdump
    • Wireshark
    • Fiddler
  • Logs and Notification
    • Troubleshooting Projects

Objectives

By course completion, the student should be able to troubleshoot a BIG-IP LTM system using the knowledge and tools obtained from this course. In addition, the student should be able to use the available online support tools and create and submit support cases as necessary.

Prerequisites

Successful completion of either LTM Essentials, Configuring BIG-IP LTM V11, or passing an F5 Networks LTM Certification exam

Students should understand:

  • Common network terminology
  • TCP/IP addressing and routing
  • Internetworking concepts
  • Common elements of WAN and LAN environments

In addition, students should be proficient in:

  • Basic PC operation and application skills, including MS Windows
  • Basic Web browser operation (Internet Explorer and Mozilla Firefox are used in this class)

Who Should Attend

This course is intended for system and network administrators responsible for supporting and troubleshooting BIG-IP LTM systems.

Outline

Module 1: Course Overview

  • Course Overview
    • Lab - Installation and Setup

Module 2: The Problem Determination Process

  • Define the Problem
  • Identify Possible Causes
  • Define Hypotheses
  • Develop Plans, Resources, and Test
    • Lab - Troubleshooting Questions

Module 3: F5 Support

  • Support Overview
  • Ask F5
  • DevCentral
  • BIG-IP iHealth
  • Support Cases
  • Software Version Policy
  • System Upgrades: Hotfixes, Releases
    • Lab - Install Maintenance Hotfix
    • Lab - iHealth Analysis Lab
  • EUD and RMA
  • References

Module 4: Product Architecture

  • Architecture Overview
  • SCCP/AOM Details
    • Lab - AOM Lab (Optional)
  • Switch Board
  • Host Subsystem

Module 5: Troubleshooting Bottom to Top

  • Host Architecture
  • Layer 1 / 2 Tools
  • Layer 2 / 3 Tools
  • Layer 3 Tools
  • traceroute and tracepath
  • netstat
  • telnet
  • bigtop
    • Lab - Lower Layer
  • top
  • watch
  • Additional tmsh commands
  • End-User Diagnostics
    • Lab EUD (Optional)
  • References

Module 6: Troubleshooting Tools

  • tcpdump
    • Lab - tcpdump
  • Wireshark
    • Lab - Wireshark
  • Fiddler
    • Lab - Fiddler
  • Kdiff3
  • ssldump
  • cURL
    • Lab - Capture and Analysis Tool Lab
    • Lab - cURL
    • Optional Lab Kdiff3
  • References

Module 7: Logs & Notification

  • System Log Configuration
  • Log Files
  • Remote Syslog Notification
    • Lab - Remote System Log Server
  • The Alertd Process
  • LCD Notification
  • SNMP Notification
    • Lab - SNMP Trap
  • EMail Notification
  • References

Module 8: Troubleshooting Labs

  • Network Configurations for Projects
  • Project #1
  • Project #2
  • Project #3
  • Project #4
  • Project #5
  • Optional Project #6

Appendix A - Installation

  • Pre-Installation Information
  • Installation Worksheet
  • Installing BIG-IP LTM software

Appendix B New Features

  • New Feature summary for Version 11.2.0
  • New Feature summary for Version 11.1.0
  • New Feature summary for Version 11.0.0

Appendix C Detailed Configuration Steps for Configuration Lab

  • Creating Pools
  • Creating a Persistence Profile
  • Creating Virtual Servers