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CUICAU v1.1 - Cisco Unified Intelligence Center for Advanced Users

Description

The Cisco Unified Intelligence Center for Advanced Users v1.1 (CUICAU v1.1) course is a four-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more)
  • Provide a detailed description and labs of how to create custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) as well as new data sources.
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution

Prerequisites

The knowledge and skills that a learner should have before attending this course are as follows:

  • A working knowledge of Cisco Unified Contact Center Enterprise is desirable.
  • A working knowledge of contact center operations is desirable.

Who Should Attend

The primary audiences for the course are as follows:

  • Cisco technical customers (IT, telephony members, etc.)
  • Cisco technology partners
  • Cisco employees

Outline

Module 1: Cisco Unified Intelligence Center Overview

Lesson 1: Introducing Cisco Unified Intelligence Center

    • Cisco Unified Intelligence Center Primary Goal
    • Cisco Unified Intelligence Center Deployment Models
    • High-Level Architecture
    • Personalizing Reports
    • Operation, Administration, Maintenance, Provisioning
    • Using Cisco Unified Intelligence Center
    • Working with Stock Reports
    • Dashboards

Module 2: Cisco Unified Intelligence Center Administration and Security

Lesson 1: Managing Users and Security in Cisco Unified Intelligence Center

    • Security Model: Authentication
    • User Security
    • Predefined Cisco Unified Intelligence Center Objects
    • Permissions for Objects
    • Adding a User
    • Adding a User Group
    • Log In the New Users
    • Security Use Cases
    • Best Practices for User Security

Module 3: Cisco Unified Intelligence Center Reports

Lesson 1: Running Cisco Unified Intelligence Center Reports

      • Real-Time vs. Historical Reports
      • Stock Reporting Templates: Unified CCE
      • Review: Cisco Unified Intelligence Center Deployed with Unified CCE
      • Set Up Unified CCE as a Data Source
      • Run a Unified CCE Stock Report
      • Available Stock Reports: Unified CVP
      • Review: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP
      • Unified CVP Stock Report output

Lesson 2: Using Permalinks

      • What Is a Permalink?
      • Report Permalinks
      • Dashboard Permalinks

Lesson 3: Modifying Cisco Unified Intelligence Center Stock Reports

    • How Reports Can Be Modified
    • Creating a Copy of a Stock Report
    • Modifying the New Report

Module 4: Cisco Unified Intelligence Center Custom Reporting

Lesson 1: Creating a New Cisco Unified Intelligence Center Report

    • Knowing Your Data Source
    • Reporting in a Multichannel Environment
    • Creating a New Report
    • Creating a Dashboard

Module 5: Cisco Unified Intelligence Center Overview for the Advanced User

Lesson 1: Understanding Cisco Unified Intelligence Center Deployment Considerations

    • Skillsets needed for the Advanced User
    • Deployment Models
    • Unified CCE Databases and Data Type Availability
    • What Can Affect the Size of the Solution?
    • Member Nodes
    • Database Replication: Multiple Nodes
    • Operation, Administration, Maintenance, Provisioning
      • Command-Line Interface
      • Additional Considerations

Module 6: Cisco Unified Intelligence Center Installation and Administration

Lesson 1: Cisco Unified Intelligence Center Security and License Types

      • Licensing
      • Sizing Tool
      • Licensing Compared to Feature Sets
        • Feature Sets Compared
      • Reporting: Template Modification
      • Report and Report Definitions
        • Report Definitions
      • Value Lists and Collections

Lesson 2: Installing Cisco Unified Intelligence Center

      • Before You Install Cisco Unified Intelligence Center
        • Understanding the Deployment Model
        • Prerequisites and Important Considerations
        • Installation Wizard Navigation
      • Installation Process
      • Logging into Cisco Unified Intelligence Center
      • Applying the License File
        • Verifying that the File Has Been Applied
      • Define a New Member Node
        • Confirm the New Member

Lesson 3: Managing Cisco Unified Intelligence Center Components

      • Cisco Unified Intelligence Center Controller
      • About the Administration Console
        • Administration Console Overview
        • Using the OAMP Administrator Console
        • Administration ConsoleDrawers
      • About Cisco Unified Intelligence Center Super User Roles
        • Super User Role
      • About Devices
        • Device Configuration
        • Device ManagementLogging and Tracing
      • Cluster Configuration Drawer
        • Cluster ConfigurationLicense Management
        • Cluster ConfigurationActive Directory
        • Cluster ConfigurationCisco Unified CCE User Synchronization
        • Setting Up Cisco Unified CCE User Integration
      • Network Management Drawer
        • Cluster ConfigurationReport Scheduler Email Settings Tab
      • Tools Drawer: RTMT
        • Cisco Unified Intelligence Center Security
      • Cisco Unified Communications Solutions Tools from Cisco Unified Intelligence Center
        • Cisco Unified Serviceability
        • Cisco Unified OS Administration
        • Disaster Recovery System

Lesson 4: Understanding Cisco Unified Intelligence Center Administration

    • Administration User Management
      • Add a New Super User
      • Configure User
      • Accessing Online Help
      • Help File Contents
      • User Credentials
      • User Security Policy
    • Managing Devices
    • Control Center
    • Report Scheduler Email Settings
    • Cisco Unified CCE User Integration

Module 7: Using CUIC Value Lists and Collections

Lesson 1: Using Value Lists and Collections

    • What Are Value Lists and Collections?
      • Administering Value Lists and Collections
      • Creating a Value List
      • A Populated Value List
    • Associate a Value List with a Report: Database Query
    • Cisco Unified Intelligence Center Query Types
    • Associate a Value List with a Report: Anonymous Block or Stored Procedure
    • Create a Collection
    • Collection Types
    • Management and Security
      • Value List Security
      • Collection Security

Module 8: Cisco Unified Intelligence Center Custom Reporting

Lesson 1: Understanding Cisco Unified CCE Key Concepts

      • WebView vs. Cisco Unified Intelligence Center
        • Cisco Unified Intelligence Center Deployed with Unified CCE
      • Characteristics of Unified CCE Data
      • Why Report Data Can Differ
      • Importance of Configuration and Scripting

Lesson 2: Using Report Definitions

      • Report Definitions and Reports
        • Managing Report Definitions
        • Manage Report Definition Categories
        • Create a Report Definition Category
        • Delete a Report Definition Category
      • Create a Report Definition
        • Report Definition Editor
        • Report Definition Editor Toward the Data Source
        • Report Definition EditorFields
        • Report Definition EditorFields: Edit Properties
        • Report Definition EditorFields: Edit Formatting
        • Report Definition EditorFields: Drill Down
        • Report Definition EditorCreate Formula Fields
        • Report Definition EditorCreate Filter Fields
        • Report Definition EditorParameters
        • Report Definition EditorProperties
      • Get to know your Database Schema
      • Creating a New Report Definition and Report

Lesson 3: Searching Call Detail Records

    • Call Detail Records
    • Importing a Report
      • Report Output
    • Exporting a Report
      • Exporting a Report View

Lab Outline

  • Lab 2-1: Managing Users and Security in Cisco Unified Intelligence Center
  • Lab 3-1: Running a Stock Report
  • Lab 3-3: Creating Permalinks
  • Lab 3-4: Modifying a Stock Report
  • Lab 4-1: Creating a New Report
  • Lab 6-2: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
  • Lab 7-1: Creating Value Lists and Collections
  • Lab 8-2: Creating a Simple Report Definition and a custom report
  • Lab 8-3: Searching Call Detail Records