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CICD v1.0 - Implementing Cisco Collaboration Devices

Description

Implementing Cisco Collaboration Devices (CICD v1.0) is a 5-day course focusing on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

CICD v1.0 is a version update to ICOMM v8.0. The primary difference is that video topics have been added into the course and Cisco Unity Express has been removed.

Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service.
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Who Should Attend

The primary audience for this course is as follows:

  • Network administrators and network engineers
  • Cisco CCNA Collaboration candidates

The secondary audience for this course is as follows:

  • Systems engineers

Outline

Module 1: Cisco Unified Communications Solutions

      Lesson 1: Understanding the Components of Cisco Unified Communications Solutions
      • Cisco Unified Communications Call Control Options
      • Cisco Unified Communications Manager Express Overview
      • Cisco Unified Communications Manager Overview
      • Cisco Business Edition 6000
      • Cisco VCS and Cisco Expressway Series
      • Cisco Unified Communications Manager IM and Presence Service Overview
      • Cisco Unity Connection Overview
      • Cisco Prime Collaboration
      • Cisco TMS Overview
      Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions
      • Overview of Traditional Voice Networks
      • Overview of Converged Voice Networks
      • Overview of Packet-Oriented Networks


Module 2: Administrator and End-User Interfaces

      Lesson 1: Understanding Administrator Interfaces
      • Cisco Unified Communications Manager Administrator Interfaces
      • Cisco Unified Communications Manager Serviceability
      • Cisco Unified Communications Manager Services
      • Cisco Unified Communications Manager Operating System
      • Discovery 1: Verify System Information
      • Disaster Recovery System
      • Cisco Unified Reporting
      • Access the CLI
      • Discovery 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager
      • User Management
      • Cisco VCS and Cisco TMS Administrative Interfaces
      • Cisco Unity Connection Administrator Interfaces
      • Cisco Unity Connection Serviceability
      • Discovery 3: Verify Voicemail Integration
      • Cisco Unified Communications Manager IM and Presence Service Administrator Interfaces
      • Cisco Unified Communications Manager Express Administrator Interfaces
      • Perform the "Explore Administrator Interfaces" Lab
      Lesson 2: Understanding End-User Interfaces
      • Cisco Unified Communications Manager End-User Interfaces Overview
      • Customize User Website Permissions
      • Customize CCMUser Enterprise Parameters
      • End-User LDAP Authentication
      • Self Care Portal Devices
      • Cisco Unified Communications Manager Express End-User Interfaces
      • Authentication and Synchronization for End Users in Cisco Unity Connection
      • Administrator-Enabled User Login
      • Cisco Personal Communications Assistant
      • Cisco Unity Connection TUI
      • Perform the "Explore End-User Interfaces" Lab


Module 3: Call Flows in Cisco Call Control Platforms

      Lesson 1: Understanding Call Flows and Call Legs
      • Cisco Unified Communications Manager SCCP Call Flows and Call Legs
      • Cisco Unified Communications Manager Centralized Architecture PSTN Backup Call Flow
      • Cisco Unified Communications Manager Distributed Architecture Call Flow
      • Cisco Unified Communications Manager PSTN Backup Path Selection
      • AAR Call Flow
      • Dial Peer Overview
      • Inbound Dial Peer Selection
      • Outbound Dial Peer Selection
      • Cisco VCS Call Flows
      Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
      • Cisco Unified Communications Manager CoS Overview
      • Partitions and CSSs
      • Examples of Partitions and CSSs
      • Discovery 4: Discover the Cisco Unified Communications Manager CoS Implementation
      • Cisco Unified Communications Manager Call Routing Overview
      • Cisco Unified Communications Manager Call Routing Logic
      • Digit Analysis
      • Cisco Unified Communications Manager Path Selection Configuration Elements
      • Hunt Groups
      • Call Admission Control
      • Regions
      • Discovery 5: Discover the Cisco Unified Communications Manager Call Routing Implementation
      • Perform the "Explore Call Flows in Cisco Unified Communications Manager" Lab
      Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
      • Cisco Unified Communications Manager Express COR Overview
      • COR Behavior
      • Discovery 6: Discover the Cisco Unified Communications Manager Express COR Implementation
      • Cisco Unified Communications Manager Express Call Routing Overview
      • Trunk Groups
      • Ephone Hunt Group Overview
      • Discovery 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation
      • Perform the "Explore Call Flows in Cisco Unified Communications Manager Express" Lab


Module 4: Endpoint and End-User Administration

      Lesson 1: Understanding End-User Characteristics and Configuration Requirements
      • End Users in Cisco Unified Communications Manager
      • Cisco Unified Communications Manager Express User Access Levels
      • Cisco Unified Communications Manager Express User Locale
      Lesson 2: Understanding End-User Implementation Options
      • Cisco Unified Communications Manager User Management Options
      • Cisco Unified Communications Manager LDAP Support
      • LDAP Integration: Synchronization
      • LDAP Integration: Authentication
      • LDAP Integration Considerations
      • Synchronization Agreements
      • LDAP Synchronization Configuration Procedure
      • LDAP Authentication Configuration
      • LDAP Custom Filter
      • Implement End Users in Cisco Unified Communications Manager Express
      • Perform the "Implement End Users" Lab
      Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements
      • IP Phone Registration Process Overview
      • Cisco SCCP IP Phone Startup Process
      • Cisco SIP Phone Startup Process
      • Cisco Unified Communications Manager Network Configuration
      • IP Phone Configuration Requirements in Cisco Unified Communications Manager
      • IP Phone Configuration Requirements in Cisco Unified Communications Manager Express
      Lesson 4: Understanding Endpoint Implementation Options
      • Discovery 8: Configure and Verify Endpoint Basic Configuration Elements
      • Discovery 9: Device Settings Configuration
      • Configuration Methods and Tools
      • Autoregistration
      • Manual Cisco IP Phone Configuration
      • Cisco Unified Communications Manager BAT
      • Self-Provisioning
      • Update the Endpoint Firmware from SCCP to SIP
      • Implement IP Phones in Cisco Unified Communications Manager Express
      • Configure Menu
      • View Menu
      • Configuration Tool Comparison
      • Perform the "Implement Endpoints" Lab


Module 5: End User Telephony and Mobility Features

      Lesson 1: Understanding Telephony Features
      • Cisco Extension Mobility in Cisco Unified Communications Manager
      • Call Forward Options
      • Shared Lines
      • Call Pickup
      • Call Hunting Components
      • Call Park
      • Intercom in Cisco Unified Communications Manager
      • Native Cisco Unified Communications Manager Presence
      • Cisco Unified Communications Manager Express Features
      Lesson 2: Enabling Telephony Features
      • Discovery 10: Configure Cisco Extension Mobility
      • Configure Call Coverage in Cisco Unified Communications Manager
      • Discovery 11: Configure Hunt Groups
      • Configure Intercom Functionality in Cisco Unified Communications Manager
      • Configure Speed Dial BLF
      • Configure Call Forward Settings in Cisco Unified Communications Manager Express
      • Configure Cisco Unified Communications Manager Express for Night Service
      • Configure Paging in Cisco Unified Communications Manager Express
      • Configure Shared Ephone-dn in Cisco Unified Communications Manager Express
      • Configure Pickup Groups in Cisco Unified Communications Manager Express
      • Configure Intercom in Cisco Unified Communications Manager Express
      • Configure Hunt Groups in Cisco Unified Communications Manager Express
      • Perform the "Enable Telephony Features" Lab
      Lesson 3: Understanding Mobility Features
      • Mobile Connect in Cisco Unified Communications Manager
      • Mobile Voice Access in Cisco Unified Communications Manager
      • Mobility in Cisco Unified Communications Manager Express
      Lesson 4: Enabling Mobility Features
      • Configure Cisco Unified Mobility in Cisco Unified Communications Manager
      • Discovery 12: Configure Cisco Unified Mobility on HQ Phone 1
      • Discovery 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager
      • Configure Mobility in Cisco Unified Communications Manager Express
      • Perform the "Enable Mobility Features" Lab


Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

      Lesson 1: Understanding Cisco Unity Connection
      • Cisco Unity Connection Overview
      • Cisco Unity Connection Integration
      • Discovery 14: Verify the Cisco Unity Connection Integration
      • Cisco Unity Connection Call Handler
      • Cisco Unity Connection Call Routing
      • Cisco Unity Connection Authentication Rules
      • Cisco Unity Connection Dial Plan
      Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
      • Cisco Unity Connection End-User Templates Overview
      • User Template Basics
      • Default Class of Service
      • Password Settings and Roles
      • Transfer Rules and Greetings
      • Call Actions
      • Message Actions and Caller Input
      • TUI Experience
      • Cisco Unity Connection End Users
      • Cisco Unity Connection Voice Mailboxes
      • Cisco Unity Connection Video Greetings
      Lesson 3: Understanding End User and Voice Mailbox Implementation Options
      • Discovery 15: Configure a User Template
      • Discovery 16: Configure a User
      • Import End Users from Cisco Unified Communications Manager
      • Import Users from LDAP
      • Bulk Import Users
      • Manage Cisco Unity Connection Message Storage
      • Discovery 17: Configure Cisco MediaSense for Video Greeting
      • Discovery 18: Configure Cisco Unity Connection for Video Greeting
      • Perform the Implement End Users and Voice Mailboxes Lab
      Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service
      • Cisco Unified Communications Manager IM and Presence Service Features and Functionality
      • Cisco Unified Communications Manager IM and Presence Service Architecture
      Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service
      • Configure Cisco Unified Communications Manager for Cisco Jabber
      • Configure the Cisco Unified Communications Manager IM and Presence Server
      • Troubleshoot Cisco Jabber
      • Perform the "Enable Cisco Unified Communications Manager IM and Presence Service" Lab


Module 7: Cisco Unified Communications Solutions Maintenance

      Lesson 1: Providing End-User Support
      • Problem-Solving Model Overview
      • Gather Facts
      • Consider Possibilities
      • Create an Action Plan
      • Implement the Action Plan
      • Observe Results
      • Restart the Problem-Solving Process
      • Document Results
      • Troubleshooting IP Phone Registration
      • Powering IP Phones
      • VLAN Overview
      • Configure Access Ports
      • Voice Quality Issues
      • Perform the "Provide End-User Support" Lab
      Lesson 2: Understanding Cisco Unified Communications Manager Reports
      • Cisco Unified Communications Manager Reports Overview
      • Generate Reports
      • Analyze the Generated Reports
      • Discovery 19: Use Cisco Unified Reporting
      Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
      • Cisco Unified Communications Manager CAR Tool Overview
      • Cisco Unified Communications Manager CAR Tool User Overview
      • Discovery 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool
      • Export CDR and CMR Records
      • Generate CDR User Reports
      • Discovery 21: Generate User Reports
      • Generate System Reports
      • Discovery 22: Generate and View a QoS Detail Report
      • Generate Device Reports
      • Discovery 23: Generate and View a Gateway Utilization Report
      • Perform the Generate Cisco Unified Communications Manager CAR Tool Reports Lab
      Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool
      • Cisco Unified RTMT Overview
      • Monitor the System with Cisco Unified RTMT
      • Monitor Cisco Unified Communications Manager with Cisco Unified RTMT
      • Perform the "Monitor the System with Cisco Unified RTMT" Lab
      Lesson 5: Monitoring Voicemail in Cisco Unity Connection
      • Generate Reports on Cisco Unity Connection
      • Discovery 24: Generate a Cisco Unity Connection Serviceability Report
      • Generate Reports in Cisco Unified Serviceability
      • Discovery 25: Generate Cisco Unified Serviceability Reports
      • Use Reports for Troubleshooting and Maintenance
      Lesson 6: Understanding the Disaster Recovery System
      • Disaster Recovery System Overview
      • Back Up Cisco Unified Communications Solutions
      • Restore Cisco Unified Communications Solutions
      • Perform the Back Up Cisco Unified Communications Manager Lab (Optional)

 

Lab Outline

Hardware Lab 1: Explore Administrator Interfaces

  • Start Services in Cisco Unified Communications Manager Serviceability
  • Create a Personalized Application User and Verify Role Privileges for Application User Web Pages
  • Add a New Cisco Unified IP Phone
  • Modify Service Parameters
  • Verify the Application Server in Cisco Unified Communications Manager for Cisco Unified Communications Manager IM and Presence Service
  • Enable Services on Cisco Unified Communications Manager IM and Presence
  • Create the Presence Gateway for Cisco Unified Communications Manager in the Cisco Unified Communications Manager IM and Presence Service
  • Start the Cisco Serviceability Reporter service
  • Configure Cisco Unified Communications Manager Express to Support Cisco Configuration Professional
  • Install Cisco Configuration Professional on the Student PC and Discover the Cisco Unified Communications Manager Express Router


Hardware Lab 2: Explore End-User Interfaces

  • Create an End User in Cisco Unified Communications Manager
  • Set Enterprise Parameters and Configure End-User Settings
  • Configure Voicemail Users in Cisco Unity Connection
  • Create End Users in Cisco Unified Communications Manager Express


Hardware Lab 3: Explore Call Flows in Cisco Unified Communications Manager

  • Configure the Cisco Unified Communications Manager CoS Implementation
  • Configure the Cisco Unified Communications Manager Call Routing Implementation
  • Test the Inbound Cisco Unified Communications Manager COS Implementation
  • Set Route Patterns Back to PSTN Partition


Hardware Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express

  • Configure the Cisco Unified Communications Manager Express Call Routing Implementation


Hardware Lab 5: Implement End Users

  • Use Microsoft Active Directory for End-User Synchronization to Configure End Users in Cisco Unified Communications Manager
  • Change User Settings in Cisco Unified Communications Manager


Hardware Lab 6: Implement Endpoints

  • Configure the Self-Provisioning IVR Service
  • Add a New Phone in Cisco Unified Communications Manager Using Autoregistration
  • Use the Self-Provisioning IVR Service on Autoregistered Phones
  • Add a New Phone in Cisco Unified Communications Manager Using the Cisco Unified Communications Manager BAT
  • Add a New Phone in Cisco Unified Communications Manager Express Using the GUI


Hardware Lab 7: Enable Telephony Features

  • Configure Group Pickup for the HQ Phones
  • Configure Directed Call Park
  • Configure Intercom Functionality
  • Configure IP Phones for BLF Speed Dials


Hardware Lab 8: Enable Mobility Features

  • Challenge: Change When Calls to the Remote Destination Ring
  • Challenge: Configure the Remote Destination to Ring Longer
  • Challenge: Prevent the Remote Destination from Ringing When Receiving Calls from the Branch


Hardware Lab 9: Implement End Users and Voice Mailboxes

  • Challenge: Unlist a User from Cisco Unity Connection
  • Import End Users from Cisco Unified Communications Manager
  • Import End Users from Microsoft Active Directory
  • Set the Message Store Settings


Hardware Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service

  • Configure Cisco Unified Communications Manager for Cisco Jabber
  • Create a CSF Device for Softphone Mode
  • Configure the Cisco Unified IM and Presence Server
  • Log in to Cisco Jabber
  • Test Cisco Jabber Features


Hardware Challenge Lab 11: Provide End-User Support

  • Trouble Ticket: IP Phone Is Not Registered
  • Trouble Ticket: Group Pickup Does Not Work
  • Trouble Ticket: Cisco Extension Mobility Service Is Not Working


Hardware Challenge Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports

  • Challenge Lab: Analyze Calls


Hardware Lab 13: Monitor the System with Cisco Unified RTMT

  • Install Cisco Unified RTMT
  • Monitor System Parameters
  • Work with Traces and Syslog Messages
  • Monitor Cisco Unified Communications Manager Parameters
  • Work with Profiles
  • Use the Port Monitor to Check the Voicemail Ports


Hardware Lab 14: (Optional) Back Up Cisco Unified Communications Manager

  • Create a Backup Device
  • Configure the Scheduler
  • Perform Manual Backup
  • (Optional) Restore the Cisco Unified Communications Manager Database