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Cisco Unified Intelligence Center 11.6 for Advanced Users v1.1 (CUIC11.6AU v1.1) Experts in CISCO ACI,CICSO HYPERFLEX, GENESYS TRAINING

Cisco Unified Intelligence Center 11.6 for Advanced Users v1.1 (CUIC11.6AU v1.1)

 The Cisco Unified Intelligence Center 11.6 for Advanced Users v1.1 (CUIC11.6AU v1.1) course is a 2-day instructor-led training (ILT) course. Cisco Unified Intelligence Center is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.
 
Objectives

Upon completing this course, the learner will be able to meet these overall objectives:
    •    Describe the CUIC High-Level Architecture and Deployment considerations
    •    Understanding Cisco Unified Intelligence Center Security, License Types and User Security
    •    Describe the installation and function of both the Controller Node Member Nodes. CUIC Configurations as well as how to upgrade the product is discussed.
    •    Managing Cisco Unified Intelligence Center Components
    •    Understanding Cisco Unified Intelligence Center Administration
    •    Describe what a Value List is and its function in CUIC
    •    Describe how Value Lists are created
    •    Describe what a Collection is and when you would use it when running reports
    •    Describe what are Report Definitions
    •    Describe the creation of Report Definitions and how to build a new Report using the new Report Definition

Prerequisites

The knowledge and skills that a learner should have before attending this course are as follows:
    •    A working knowledge of Cisco Unified Contact Center Enterprise is desirable.
    •    A working knowledge of contact center operations is desirable.

Who Should Attend

The primary audiences for the course are as follows:
    •    Cisco technical customers (IT, telephony members, etc.)
    •    Cisco technology partners
    •    Cisco employees


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