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Avaya Aura Messaging Administration, Maintenance, and Troubleshooting

Course Details

This course focuses on basic administration, maintenance, and troubleshootingtasks for Avaya Aura Messaging 6.1 including:

  • Solution features, components, architecture, and topologies
  • Setting up flexible storage with the additions of using Exchange Store orVMware Zimbra store
  • Adding a mail gateway utilizing native and fax server options
  • Performing standard administrative tasks for Avaya Aura Messaging
  • Post-installation administrative tasks
  • Class of Server features and how to manage COS
  • Managing subscriber accounts
  • Administering system features
  • Managing user preferences and user features
  • Managing unified messaging
  • Updating software and add, modify, or remove sites
  • Integration capabilities with Avaya CS1000 support through SessionManager
  • Administering third-party products, such as AudioCodes gateways and faxservers
  • Downloading service packs and optional languages
  • Interpreting logs and reports in troubleshooting

Note: This particular version of the class does not prepare you for the current certification.

Course Prerequisites

  • Telephony and messaging system knowledge and experience
  • We recommend Avaya Aura Messaging Implementation (5C00062V) for students responsible for implementation tasks

Course Agenda

1. Avaya Aura Messaging Key Concepts

  • Features, Functions, and Components
  • System Architecture
  • Topology Options

2. Messaging System Post-Installation Administration

  • Administering CDOM
  • Creating Role-Based Access Control (RBAC) Roles
  • Adding and Modifying Privileged Login Accounts
  • Adding, Modifying, and Removing a Class Of Service
  • Adding a New Site and Modifying an Existing Site
  • Topology Settings
  • Adding and Removing an Application Server
  • Password Properties and Setting the Caller Applications Password
  • Adding Users
  • Viewing and Modifying User Properties
  • Deleting Users from the Messaging System

3. System Administration

  • Planning and Implementing the Enhanced List Application (ELA)
  • System Broadcasts
  • Information Mailboxes
  • Setting Up Text Messaging and Email Notifications
  • Adding a Mail Gateway
  • Caller Applications (Caller Apps)

4. Exchange Administration

  • Exchange Store
  • Configuring an Exchange Store
  • Configuring Avaya Aura Messaging for Exchange
  • Enabling Users for Exchange
  • Leaving and Retrieving Voice Messages for Exchange

5. User Features

  • Managing User Preferences:
    • General
    • Reach Me
    • Notify Me
    • My Phone
    • Creating or Modifying Personal Lists
    • Modifying User Password
    • Advanced Tasks
  • Unified Messaging Qualities of Avaya Aura Messaging

6. Clientless Outlook Toolbar

  • Avaya Aura Messaging Form
  • Supporting the Avaya Aura Messaging Toolbar in Microsoft Outlook
  • Accessing Messages in Exchange through Outlook for Avaya Message Store
  • Using the Clientless Outlook Toolbar

7. Alarms, Events, and Logs

  • Identifying, Managing, and Viewing Events Alarms
  • Executing and Viewing Logs

8. Reports

  • Viewing and Executing Reports
  • Managing Reports by Viewing/Running:
    • User Reports
      • Info Mailboxes
      • Remote Users
      • Uninitialized Mailboxes
      • Login Failure
      • Locked Out Users

9. Maintenance and Troubleshooting

  • Performing a Database Audit
  • Verifying and Restarting LDAP Process
  • Verifying IMAP/SMTP Status and Administering Settings
  • Displaying Voice Equipment Status
  • Administering Trusted Certificates
  • Testing Alarm Originations
  • Testing Connections
  • Running Application Server Diagnostics

10. Upgrades and Migration

  • Options
  • Scenarios
  • Upgrading Legacy Modular Messaging Hardware