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Avaya Aura Contact Center Maintenance and Troubleshooting Boot Camp

Course Details

In this course, you will focus on the SIP-based Avaya Aura Contact Center integrated with the Avaya Unified Communication Solution. You will learn to configure and troubleshoot both voice and non-voice contact types. You will cover the architecture underlying the integration, the best practices for engineering and configuring the system, and how to monitor and troubleshoot system components and interactions.

Through hands-on labs using live Avaya Aura Contact Center systems, you will gain experience in troubleshooting techniques, maintenance standards, upgrades, and platform migrations. You will learn to identify and resolve system faults, enabling you to support the Avaya Aura Contact Center system. This course also helps prepare you for the 3301 exam.

Course Prerequisites

  • Knowledge of Avaya Aura Contact Center, including Communication Control Toolkit and
  • Contact Center Multimedia
  • Knowledge of SIP Contact Center architecture and call flow

Course Agenda

1. Maintenance and Troubleshooting
2. SIP Basics
3. Avaya Aura Contact Center System Engineering
4. Troubleshooting Tools and Procedures
5. Avaya Aura Contact Center System Security
6. Troubleshooting Security Issues
7. Troubleshooting Voice Issues
8. Troubleshooting Multimedia Issues
9. Troubleshooting Maintenance and Administration Issues
10. Avaya Aura Contact Center Performance Optimization
11. Avaya Aura Contact Center Adds, Moves, and Changes
12. Avaya Aura Contact Center Upgrades and Migrations