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Avaya Aura Contact Center - Orchestration Designer Scripting

Course Details

In this course, you learn how to plan for, create, manage, and administer applications (scripts and flows) using the basic script commands and elements in the Orchestration Designer tool, available with Avaya Aura Contact Center - Manager. You will learn to combine commands, intrinsics, and expressions to design and develop Contact Center - Manager applications (scripts and flows), and you will learn scripting through live SIP- and AML-based systems connected to CS 1000 and Aura ME platforms.
Course Prerequisites

    Ability to:
        Communicate about basic telecommunications
        Use technical publications
        Identify and use correct telephone features according to customer specifications
        Use Windows 98/XP/2000/2003/2008
        Recognize client/server architecture and networking

Course Agenda


1. Overview
2. Application Variables
3. Intrinsics and Expressions
4. Creating Applications using Scripting Commands and Blocks
5. Handling Unscheduled Closures and Failed Conditions
6. Host Data Exchange
7. Final Project
8. Troubleshooting and Interpretation
9. Flow Charts and Handouts

Appendix: Voice Processing Variables and Commands in AML Environment