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Avaya Aura Contact Center - Installation and Commissioning

Course Details

This course is designed for personnel responsible for installing and configuring Avaya Aura© Contact Center in a SIP environment. In the course, you will perform pre-installation tasks and install a Voice and Multimedia Contact Server for a SIP-enabled Avaya Aura Unified Communications platform. You will perform commissioning tasks on the Contact Center Manager Server, Contact Center Manager Administration, Communication Control Toolkit, and Avaya Aura Agent Desktop components. You will also install and configure Avaya Media Server, Orchestration Designer, Agent Desktop Displays, and user client software. You will perform system backup and restore and implement the High Availability feature.

Course Prerequisites

  • Experience with Microsoft Windows Server installation, configuration, and administration
  • Experience configuring and troubleshooting PCs and components of TCP/IP
  • Ability to diagnose and isolate faults in LAN cabling and connectors
  • Experience using maintenance tools and software loads to determine and correct equipment failures
  • Ability to identify and locate the major components of the communication server
  • Configure Avaya Communication Server 1000 for Avaya Aura© Contact Center
  • Configure Avaya Aura© for Midsize Enterprises for Avaya Aura© Contact Center

Course Agenda

1. AACC SIP-Enabled Contact Center Overview

2. Installing the Contact Center Manager Server

3. Adding and Configuring Contact Center Manager Administration

4. Installing and Commissioning Communication Control Toolkit Software and Avaya Aura© Agent Desktop

5. Configuring AACC for Basic Call, including OD Overview

6. Configuring the Avaya Media Server

7. Installing and Configuring Client Software

8. Configuring CCMA Resources and Agent Greeting

9. Performing a Migration

10. Backing Up and Restoring Data

11. AACC High Availability