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IP Office Platform Technical Basic Implementation Workshop

Course Details

In this course, you will gain the skills needed to install, administer, and manage the implementation of an IP Office customer solution. Through hands-on labs, you will practice installing and configuring the IP Office system and using the IP Office applications.

 

Course Agenda

1. Avaya IP Office System Overview

  • Course Overview and Objectives
  • IP Office Control Units and Expansion Module
  • Telephone Overview
  • Start Up Procedure and Default Settings
  • Application Software
  • IP Office Manager
  • IPO 500V2 System Upgrade
  • IPO 500V2Licensing
  • UCM Overview

2. Basic Configuration

  • Server Edition Introduction
  • IP Office Server Edition Select Mode
  • Installation of Server Edition
  • Web Management
  • Web Management - End User Self Administration
  • Manager for Server Edition
  • Licensing for Server Edition
  • Resilient Backup and Upgrade of SE
  • Basic System Settings
  • Time Profiles
  • Extensions and Users
  • Hunt Groups
  • Lines and Trunking
  • Short Codes
  • Outgoing Call Routing ARS
  • Incoming Call Routes

3. System SD Card

  • Application Server Overview
  • Embedded Voice Mail
  • Auto Attendant
  • Group and User Announcements
  • Embedded Card Management
  • SD Card Backup and Restore
  • Branch Solution Overview

4. System Customization

  • Button Programming
  • Agents and Hot Desking
  • User Rights and Templates
  • Mobility Call Control and one-X Mobile

5. VoIP Endpoints

  • LAN and Gatekeeper
  • Operation of Avaya IP Phones
  • Creating IP Extensions and Users
  • Configuring SIP Terminals
  • Configuring SIP Trunks

6. Voicemail Pro Components

  • Feature Comparisons Embedded Voice Mail and Voicemail Pro
  • Voicemail Pro Interface
  • Voicemail Pro Client
  • Structure and Sequence of Call Flows and Auto Attendants
  • Settings for Users and Groups
  • Importing Call Flows

7. Voicemail Pro Get Practice

  • Installation Requirements, Setup and Functionality
  • Debug View
  • Centralized Voicemail

8. Voicemail Components

  • Actions, Variables and Conditions
  • Call Flows and Auto Attendants

9. Avaya one-X Portal for IP Office

  • Configure one-X Portal
  • one-X Portal Conferencing
  • Presence and Instant Message
  • one-X Mobile Preferred for IP Office
  • Avaya Communicator Windows