IUC v7.0 is a 4 day course that is designed to provide the learner with the knowledge to implement, integrate, administer and manage Cisco Unity Connection release 7.0.

Number of Days

4 Days instructor-led classroom training. (Approx. 7 hours each day.)

Course Objectives

After completing this course, the student will be able to:

• Review Cisco Unity Connection Basics
• Install Cisco Unity Connection
• Integrate, Troubleshoot, and Monitor Cisco Unity Connection
• Migration from Cisco Unity to Cisco Unity Connection
• Configure Cisco Unity Connection Global System Operating Parameters
• Configure Cisco Unity Connection User and Group Operation

Course Outline

Review Cisco Unity Connection Basics

• Identifying the Supported Platforms for Cisco Unity Connection
  • Identify Platform Overlays for Cisco Unity Connection 7.0 for Linux
  • Identify Traditional Platforms for Use with Cisco Unity Connection
• Reviewing the deployment models for Cisco Unity Connection
  • Review the Small Business Edition deployment
  • Review the Standalone system deployment
  • Review the Networked Systems deployment
  • Review the Active-Active redundancy deployment
• Identifying the Licensing for Cisco Unity Connection
  • Identify Small Business Edition license limits
  • Identify Standalone systems license limits
  • Identify Networked Systems license limits
  • Identify Active-Active redundancy license limits
• Identifying the Integration Options for Cisco Unity Connection 7.0
  • Identify Cisco Unified Communications Manager 7.0 integration options
  • Identify Cisco Unified Communications Manager Express 7.0 integration options

Install Cisco Unity Connection

• Gathering and verifying the information required to install Cisco Unity Connection
  • Understand all important software and hardware considerations
  • Understand the browser requirements
  • Configure the hardware
  • Verify DNS registration
  • Gather network and administration information for an installation
  • Use the Cisco Unified Communications Answer File Generator
  • Handle network errors during installation, such as NTP server availability
• Installing Cisco Unity Connection
  • Navigate within the Installation Wizard
  • Start the installation
  • Enter preexisting configuration information
  • Perform the basic installation
• Initializing Cisco Unity Connection Services
  • Examine installation log files
  • Change the default application user passwords
  • Activate Cisco Unity Connection services
• Setting Up Administrator Workstations
  • Configure browser settings
  • Install and activate the Real Time Monitoring Tool
• Implementing Active-Active Redundancy
  • Using the Cisco Unity Connection GUI add the second node to create the cluster
  • Install the second node to integrate with the existing node.
  • Verify clustering

Integrate, Troubleshoot, and Monitor Cisco Unity Connection

• Implementing the Dial Plan
  • Add, Modify, and Delete Partitions
  • Add, Modify, and Delete Search Spaces
  • Implement dial plans that include overlapping extensions
• Integrating the Phone System
  • Integrate Cisco Unity Connection with Cisco Unified Communications Manager
  • Integrate Cisco Unity Connection with Cisco Unified Communications Manager Express
• Managing System Settings
  • Manage system settings such as:
    • Class of Service
    • Templates
    • Handlers
    • Conversations
    • General Configuration
    • SMTP Configuration
    • Message Store
    • Message Aging Policy
    • Authentication Rules
    • Global Nicknames
    • Digital Networking locations
    • VPIM Locations
    • Enterprise Parameters
    • Service Parameters
    • Plug-ins
    • Dispatch Messaging
    • SMS and SMTP Notifications
    • SMTP Proxy Addresses
    • The Custom Keypad Mapping Tool
    • Advanced features
• Integrating the Phone System
  • Integrate Cisco Unity Connection with Cisco Unified Communications Manager
  • Integrate Cisco Unity Connection with Cisco Unified Communications Manager Express
• Integrating Cisco Unity Connection with Microsoft Active Directory
  • Describe the integration of Cisco Unity Connection to Cisco Unified Communications Manager
  • Implement the Cisco Unity Connection to Cisco Unified Communications Manager integration
  • Describe the integration of Cisco Unity Connection to Microsoft Active Directory
  • Implement the Cisco Unity Connection to Microsoft Active Directory integration
• Monitoring and Troubleshooting using Cisco Unity Connection Serviceability
  • Verifying feature service activation and obtain serviceability reports
  • Configure micro traces for individual processes and macro traces for features and functions.
  • Configure and view filtered alarms
  • Configure SNMP Support
• Implementing Networking and Redundancy
  • Implement an Active-Active redundant Cisco Unity Connection cluster
  • Implement digital networking using fully meshed network connections
  • Implement VPIM networking using fully meshed network connections
• Managing Disaster Recovery for Cisco Unity Connection Data
  • Activate the Master Agent and assign duties
  • Activate Local Agents and assign duties
  • Manage Backup Devices
  • Manage Backup Schedules
  • Start a Manual Backup and verify completion
  • Restore a Backup File and view the restore status
  • View the backup and restore History
  • Operate disaster recovery from the operating system command line interface

Migration from Cisco Unity to Cisco Unity Connection

• Reviewing the Features and Functions of the COBRAS Tool
  • Review COBRAS features
  • Review COBRAS functions and operation
• Operating the COBRAS Tool
  • Migrate users
  • Migrate distribution lists
  • Migrate call handlers
• Managing Co-existence through the Migration
  • Review the use of VPIM networking during the migration process
  • Identify administration considerations

Configure Cisco Unity Connection Global System Operating Parameters

• Reviewing the Incoming and Outgoing Call Flows
  • Review incoming call flows
  • Review outgoing call sources and call flows
• Setting Up User Workstations
  • Identify workstation requirements
  • Access Cisco Personal Communications Assistant (PCA)
• Reviewing and Managing the Dial Plan Implementation
  • Review the dial plan components and their purpose
  • Add, modify, and delete partitions
  • Add, modify, and delete search spaces
• Reviewing and Managing Templates
  • Identify the features controlled by user and call handler templates
  • Add, modify, and delete user templates
  • Add, modify, and delete call-handler templates
• Reviewing and Managing Classes of Service
  • Identify the features controlled by the class of service definitions
  • Add, modify, and delete classes of service
• Reviewing and Managing Message Storage and Networking
  • Review and manage message storage
  • Review and manage networking
• Reviewing and Managing System Settings
  • Review and manage general system settings
  • Review and manage LDAP system settings
  • Review and manage SMTP system settings
  • Review and manage Advanced system settings

Configure Cisco Unity Connection User and Group Operation

• Managing Individual Users
  • Find individual users
  • Edit user basics
  • Configure password settings
  • Reset user passwords
  • Assign additional roles
  • Configure user MWI settings
  • Configure user transfer rules
  • Manage message settings
  • Configure call input
  • Edit and review mailbox settings, quotas, and status
  • Configure the playback message settings
  • Configure the send message settings
  • Edit message actions
  • Configure notification devices
  • Configure alternate extensions
  • Configure alternate names
  • Creating private distribution lists
  • Editing external service accounts
  • Editing SNMP proxy addresses
• Managing Multiple Users
  • Operate the Bulk Edit tool
  • Create new users using the Bulk Administration Tool
  • Import and maintain users through Cisco Unified Communications Manager
  • Import and maintain users through Microsoft Active Directory.
• Managing Distribution Lists
  • Identify default system distribution lists and the operating parameters of private distribution lists.
  • Add, modify and delete system distribution lists
  • Add, modify and delete private distribution lists
• Implementing Secure Messaging
  • Implement secure messaging
  • Implement ViewMail for Outlook (VMO)
  • Use TUI/VUI clients to access secure messages
  • Use IMAP client to access secure messages using ViewMail for Outlook (VMO)
• Integrating Cisco Unity Connection with Microsoft Exchange
  • Implement calendaring with Microsoft Exchange
  • Implement TTS playback of Microsoft Exchange emails
  • Implementing TTS playback of Microsoft Exchange email attachments

Lab Outline

• Installing and Activating Cisco Unity Connection Services
• Preparing Cisco Unity Connection for Phone System Integration
• Networking Cisco Unity Connection Clusters
• Managing Cisco Unity Connection Disaster Recovery
• Managing Cisco Unity Connection Global Parameters
• Manage Users and Groups
• Manage Call Handling
• Implement Secure Messaging
• Integrate Cisco Unity Connection with Microsoft Exchange for Calendaring and Text to Speech(TTS) Playback of emails and email Attachments