Implementing Cisco IOS Unified Communications Part 2 (IIUC2) v1.0, reviews the Cisco Unified Communications Manager Express and Cisco Unity Express architecture, components, functionality, and features. This course describes the advanced features available for Cisco Unified Communications Manager Express and Cisco Unity Express and provides a command-line interface (CLI)-based implementation guide.

Prerequisites

To fully benefit from this course, it is recommended that you have the following prerequisite skills and knowledge:

• Working knowledge of fundamental terms and concepts of computer networking to include LANs, WANs, and IP switching and routing.
• Basic internetworking skills taught in Interconnecting Cisco Network Devices1 and 2 (ICND1, ICND2), or CCNA equivalent knowledge.
• Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP.
• Knowledge of traditional public switched telephone network (PSTN) operations and technologies, or the knowledge and skills from (IIUC).
• Completed the IIUC course or have the equivalent experience.

Associated Certifications

• None

Who Should Attend

This course is intended for the following audience:

• The primary audience for this course is an IT staff member of a small or medium-sized business and Cisco Partners who will be supporting Cisco Unified Communications Manager Express and Cisco Unity Express.

Number of Days

5 Days instructor-led classroom training. (Approx. 7 hours each day.)

Course Objectives

After completing this course, the student will be able to:

• Configure the basic features and functionality of Cisco Unified Communications Manager Express to support IP phones, analog voice interfaces, digital voice interfaces, VoIP dial peers, digit manipulation, class of service, network management, and capturing Call Detail Records.
• Configure basic SCCP phone features
• Configure advanced Cisco Unified Communications Manager Express features for both SIP and SCCP phones
• Implement hardware and software media resources: transcoding, conferencing, and music on hold
• Implement Cisco Unified CallConnector Mobility server to track Cisco Unified Communications
• Manager Express phones and PSTN connections, provide single number reach services, and integrate call control through Windows add-ins
• Configure Cisco Unity Express: users, groups, voice mailboxes, Instant Messaging, VoiceView, notification, Live Record, Cisco Unity Express AutoAttendant, and troubleshoot Cisco Unity Express
• Extend Cisco Unity Express by configuring a Unified Messaging Gateway to simplify VPIM networking between Cisco Unity Express implementations
• Review monitoring and troubleshooting techniques for long-term management and maintenance of Cisco Unified Communications Manager Express, Cisco Unity Express, and UMG

Course Outline

• Module 1 - Review of Cisco Unified Communications Manager Express Fundamentals
  • Lesson 1 - Describing the Key Features of Cisco Unified Communications Manager Express and Cisco Unity Express
  • Lesson 2 - Preparing for the Cisco Unified Communications Manager Express Installation Process
  • Lesson 3 - Configuring SCCP IP Phones
  • Lesson 4 - Configuring SIP IP Phones
  • Lesson 5 - Configuring POTS Voice Ports and Dial Peers
  • Lesson 6 - Understanding Call Setup Flows and Configuring Digit Manipulation
  • Lesson 7 - Configuring Class of Restriction
• Module 2 - Configuration of Cisco Unified Communications Manager Express Features
  • Lesson 1 - Configuring SCCP Phone Features
  • Lesson 2 - Configuring Call Transfer
  • Lesson 3 - Configuring After-Hours Support and Paging
  • Lesson 4 - Implementing Feature Access Codes
  • Lesson 5 - Understanding Built-in Call Center Features
  • Lesson 6 - Troubleshooting Cisco Unified Communications Manager Express
• Module 3 - Configuration of New Cisco Unified Communications Manager Express Features
  • Lesson 1 - Configuring SIP Phone Features
  • Lesson 2 - Describing and Configuring Cisco Unified Communications Manager Extension Mobility
  • Lesson 3 - Describing and Configuring Advanced Call Blocking and Toll Restriction
  • Lesson 4 - Describing and Configuring Voice Hunt Groups
  • Lesson 5 - Describing and Configuring the SCCP Telephony Control Application to Support Analog FXS Phones
• Module 4 - Implement Media Resources
  • Lesson 1 - Describing Media Resources as Implemented in Cisco Unified Communications Manager Express
  • Lesson 2 - Configuring Conference Bridges
  • Lesson 3 - Configuring Transcoders
  • Lesson 4 - Configuring MOH
• Module 5 - Implement Cisco Unified Call Connector and Cisco Unified Call Connector Mobility
  • Lesson 1 - Describing the Features and Functionality of the Cisco Unified CallConnector
  • Lesson 2 - Installing Cisco Unified Communications Manager Express TSP to Support TAPI and Cisco Unified CallConnector on the PC
  • Lesson 3 - Configuring the Cisco Unified Communications Manager Express Router for Cisco Unified CallConnector Services
  • Lesson 4 - Configuring Cisco Unified CallConnector Mobility Server
  • Lesson 5 - Describing Instant Messaging Services and Configuring Single Number Reach Rules
• Module 6 - Cisco Unity Express Voice Mail and AutoAttendant Configuration
  • Lesson 1 - Configuring Cisco Unity Express Integration with Cisco Unified Communications Manager Express by Using the CLI
  • Lesson 2 - Configuring Cisco Unity Express Users, Groups, and Voice Mailboxes
  • Lesson 3 - Configuring Cisco Unity Express Extended Functionality
  • Lesson 4 - Configuring Cisco Unity Express AutoAttendant
  • Lesson 5 - Troubleshooting Cisco Unity Express
• Module 7 - Cisco Unity Express VPIM Networking and Cisco Unified Messaging Gateway
  • Lesson 1 - Describing and Configuring Cisco Unity Express VPIM Networking
  • Lesson 2 - Describing and Configuring Cisco Unity Express Voice and Cisco Unified Messaging Gateway
• Module 8 - Troubleshoot Cisco IOS Software-Based Unified Communications
  • Lesson 1 - Reviewing Troubleshooting Techniques for Cisco IOS Software-based Unified Communications Express Environments
  • Lesson 2 - Reviewing Troubleshooting Tools for Cisco Unified Communications Manager Express
  • Lesson 3 - Reviewing Troubleshooting Tools for Cisco Unity Express
  • Lesson 4 - Reviewing Troubleshooting Tools for Cisco Unified Messaging Gateway
  • Lesson 5 - Wrapping up the Course

Lab Outline

• Lab 1-1: Preparing Cisco Unified Communications Manager Express for Network Operations, Network Management, and SCCP and SIP IP Phone Support
• Lab 1-2: Implementing PSTN and WAN Dial Plans
• Lab 1-3: Configuring Digit Manipulation and Path Selection
• Lab 1-4: Configuring Class Restriction
• Lab 2-1: Configuring Cisco Unified Communications Manager Express Features
• Lab 3-1: Configuring Cisco Unified Communications Manager Express Advanced Features
• Lab 4-1: Configuring Media Resources
• Lab 5-1: Implementing Cisco Unified Communications Manager Express with Cisco Unified CallConnector and Cisco Unified CallConnector Mobility
• Lab 6-1: Implementing Cisco Unity Express
• Lab 6-2: Implementing Cisco Unity Express AutoAttendant Using Editor Express
• Lab 7-1: Implementing Cisco Unified Messaging Gateway and Cisco Unity Express
• Lab 8-1: Reviewing Troubleshooting Methods